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Tsb online11/16/2023 Delegate places are free of charge, subject to approval by the organisers based on job criteria.If you contact a third party provider advertised or mentioned on this website, either directly or via a link, any use by you of the third party provider’s website, products or information will be subject to the third party provider’s own terms and conditions. Any links to a third party provider’s website on this site are for your convenience only. We will not be responsible to you if any product or advice you obtain form a third party is not suitable for you or does not meet your requirements. We do not recommend or accept any responsibility for any third party provider’s products, services, information, advice or opinions provided to you either directly or via their websites. However, we do not guarantee that all information is accurate and free of errors and omissions at all times and we do not accept any responsibility or liability for any loss you may suffer as a result of information on this site not being accurate at all times. We take reasonable care to correct errors or omissions on our site as soon as we can after we are made aware of them. As our website contains links through to firms which provide consumer credit we have limited permission to undertake credit broking activities and for these limited activities only AE3 Media Limited is authorised and regulated by the Financial Conduct Authority The principal business of AE3 Media is journalism. “We will take evidence from TSB and Sabadell representatives to find out how they got into this mess, who is responsible, and how they are putting it right.”ĪE3 Media Limited is authorised and regulated by the Financial Conduct Authority Many individuals and businesses will have made arrangements for the planned outage, but not for the additional time that the systems have been unavailable. “It’s been reported that services such as online banking have been down for some TSB customers for over a week. Morgan replied: “The Treasury Committee is extremely concerned by the problems at TSB, and by the apparent miscommunication to customers about the extent and nature of these problems. The customer will be remediated in our normal way.” Within these 402 customers all payments were investigated with one eventually being identified as fraudulent. I have written to all 402 customers apologising for this. Regarding reports that customers could view other users’ data, Pester wrote: “Having completed an investigation I can confirm that 402 customers were able to see data we normally would not make available to them. Over 400 customers saw wrong account data “The redress programme includes responding to individual complaints from customers, proactively identifying customers through social media and through our own data who we think may be suffering hardship and a blanket waiving of all overdraft charges, fees and interest for all customers for the month of April.” The objective of the programme is to make good on my commitment that no customer will be out of pocket as a consequence of these issues. “In addition to fixing the technology issues we have found with the platform, we have launched a proactive customer redress programme. The work by IBM and others will lead to a detailed remediation plan aimed at enabling TSB to provide a full suite of services to its customers as soon as possible and the delivery of a robust architecture. In his letter to the MP, he wrote: “A number of fixes have been implemented over the days since the new platform came into operation. However, Pester has also responded to Morgan’s questions. Interest on the TSB Classic Plus Account will be raised from 3% to 5% for both new and existing customers, it confirmed. Chair of the Treasury Committee, Nicky Morgan MP wrote to Pester last week demanding answers over the IT meltdown and the CEO responded with an apology to customers and pledged to waive overdraft fees and interest charges.
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